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FREQUENTLY ASKED QUESTIONS
Can I estimate the weight of my shipment?
If an inaccurate weight or class is used and a shipment is
reweighed or re-classed by the carrier, those costs will be passed on to
you. Reweighing may also delay delivery.
Are transit times
guaranteed?
Transit times are guaranteed only if noted as such on the carrier
options list returned for your quote. All other transit times are
reliable, but not guaranteed. Transit times do not include the day of
pickup.
Can I schedule a shipment and have it picked up on
the same day?
Yes, but this service cannot always be guaranteed due to our
agent’s capacity. Please allow a 4-hour window before your docks close
so that we can get a driver dispatched to your location that same day.
What is a NMFC number?
This is a numeric indicator that specifically identifies each
type of product that can be shipped by a LTL carrier. The National Motor
Freight Association presets these product classifications quarterly. It
is always helpful to have the NMFC number on the Bill of Lading in order
to avoid re-classification and accurately identify each product you
ship.
Do fees apply for residential service?
We define a business as a location that opens and closes to the
general public at set times each day. You may be considered a residence
if you are located in a residential zone, even if you open and close at
set times. Schools, colleges, and churches located in residential zones
may also incur residential fees. If the driver is required to go inside
(beyond the front door or loading dock) to pickup or deliver a load
instead of remaining on the dock or in his truck, additional fees may be
applied.
When the shipping or receiving address does not have a loading dock,
manual loading or unloading is necessary. A liftgate is a platform at
the back of the truck that can raise and lower a shipment from the
ground to the truck. Additional fees apply for this service.
What is dimensional
weight?
Dimensional weight is a standard formula used throughout the
freight industry that considers a package's density when determining
charges. Transportation charges are based on the gross weight of the
shipment or the dimensional weight of the shipment; whichever is
greater. Simply put, dimensional weight is when the weight of a package
is inappropriately less than the actual size of the package. For
example, a box filled with inflated balloons. Formula to determine if
your shipment is dimensional:
Domestic shipments: HxWxL/194 = Dim weight. / International
shipments: HxWxL/166 =Dim weight.
When do dimensional
weight charges apply?
When the actual weight of a package is less than the calculated
dimensional weight, carriers charge by the dimensional weight.
What is LTL?
LTL stands for Less Than Load. A typical LTL shipment ranges from
100 lbs. to 20,000 lbs. For larger loads, you may need TL (truckload)
service. Our customer service department can help determine which option
you need.
How to get a Proof of Delivery for a shipment?
P.O.D. - Proof of Delivery. Term used to describe the delivery
receipt identifying who signed for the freight, plus the date and time
freight was received.
What are terminals &
why would I want terminal to terminal service?
Terminals are freight drop off and pick up locations, usually
located in close proximity to major international airports. Usually,
Freight companies as forwarding and receiving points for their shipments
use freight terminals. Terminal freight shipping is a lot cheaper then
door-to-door shipping. It is our pleasure to be able to offer our
customers an option of shipping from a terminal, or to a terminal.
Can I open a credit
account with Brave Cargo?
All requests for a credit account will be subject to approval.
First time shippers must use a major credit card. For subsequent
shipments, please download the online Credit Application Form. Print,
sign and complete all required information and fax the completed form
back to us, Attn: Credit Department. Account approval process can take 2
weeks. Once your account review processing is complete, you will be
notified by mail.
What is a liftgate and why would I use one?
When the pick-up or deliver to location does not have a loading
dock, manual loading or unloading is required. A liftgate is a platform
at the back of certain trucks that can raise and lower the product from
the ground to the truck. Liftgate service is always used on freight
exceeding 151 lbs in weight if a loading dock is not available. If
freight weight exceeds 151 lbs and loading dock is not available at
pick-up and/or drop-off locations, a liftgate service must be ordered at
the time your shipment is processed with Brave Cargo.
What are the Shipping
Labels for?
A shipment label is created by the system for every shipment. A
shipment is defined as 1 or more boxes, crates, pallets, etc. shipped
under a single tracking number. The shipping Label displays the shipment
tracking number, shipper and origin location information, consignee and
destination information, freight / shipment description. A shipment
label should be printed and taped on to the side of each piece - crate,
pallet, box, etc. in the shipment. For example: If the shipment has 10
separate pallets, please print 10 shipping labels and tape a shipping
label on each piece.
What happens if my shipment is not ready when the
driver comes?
Most commonly, the driver will not wait. The driver will be
dispatched for the following day, which delays your service. You will be
assessed a fee if the carrier charges us for the additional pickup trip. |
